RateMate
Refund / Cancellation Policy
This Policy describes how subscription cancellation and eligible refund requests will be handled when paid plans are activated.
Last updated date: August 6, 2026
01Scope
This Policy applies only to paid RateMate subscriptions and charges. It does not change Ratings, RateMate Scores, evidence, or access rules unrelated to billing.
02Overdue payment and access
A Supplier payment that becomes overdue starts a seven-calendar-day grace period. Normal access remains available during that period with an overdue warning. If payment is still unconfirmed when the grace period ends, normal Supplier workspace access is restricted while Billing and the personal Profile remain available. Confirmed successful payment restores access. This access rule is not a refund, cancellation, penalty, or extension of any statutory right.
03Cancellation
An authorized organization owner or administrator may request cancellation through the subscription or account controls provided by RateMate or through the verified support channel. Cancellation prevents future charges according to the applicable billing terms. RateMate does not describe recurring auto-renewal as active unless that functionality is actually enabled.
04Refund eligibility
RateMate is currently a B2B service. Amounts already paid are not automatically refundable merely because a User stops using the service. Requests involving duplicate charges, technical billing errors, unauthorized charges, or failure to provide a purchased service are reviewed by RateMate support under applicable law and payment-provider requirements. Any mandatory rights that cannot legally be excluded remain unaffected.
05How to request and process a refund
Send the organization, charge reference, reason, and authorized contact details to ratematecompany@gmail.com. Approved refunds return only through the original payment method, subject to the payment provider and applicable law.
06Failed, duplicate, or unauthorized charges
Report a suspected duplicate or unauthorized charge, technical billing error, or failure to provide a purchased service promptly. RateMate will verify provider records, preserve audit evidence, and communicate the result through a verified contact channel.
Legal entity and contact details
Verified operator information approved for RateMate publication.
- Legal entity name
- RateMate
- Legal form (sole proprietor / LLC)
- —
- Tax ID
- —
- Registered address
- —
- Support email
- ratematecompany@gmail.com
- Support phone
- +374 33 282776
- Privacy contact
- ratematecompany@gmail.com
- Last updated date
- August 6, 2026